💎 Frequently Asked Questions (FAQ)

Welcome to the Canvas Forum FAQ Center — here you’ll find answers to our most common questions about orders, shipping, returns, and product care.

🛍️ Orders & Payments

1. How can I place an order?
Simply browse our wall art and wallpaper collections, add your favorite designs to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.

2. What payment methods do you accept?
We accept major credit and debit cards, along with other secure online payment options.

3. Can I modify or cancel my order after placing it?
Orders begin processing quickly, but if you need to make changes, please contact us right away. Once an order has been shipped, we cannot modify or cancel it.

4. How will I know if my order was successful?
You’ll receive a confirmation email with your order details shortly after checkout. If you don’t see it, please check your spam or promotions folder, or contact us for assistance.

🚚 Shipping & Delivery

5. How long does it take to process my order?
All orders are processed within 1–3 business days, excluding weekends and holidays.

6. Do you offer free shipping?
Yes! We offer free standard shipping for all orders within the USA and Europe.

7. How long will delivery take?

• USA: 5–7 business days

• Europe: 10–15 business days

• Other international destinations: 10–20 business days, depending on customs and carrier operations

8. Do you ship internationally?
Yes, we ship worldwide. Delivery times and rates may vary depending on your location and local postal services.

9. How can I track my order?
Once your order ships, you’ll receive an email with your tracking number. Please allow up to 48 hours for tracking information to appear.

10. What should I do if my package is delayed or lost?
If your package hasn’t arrived within the expected timeframe, contact us and we’ll work with the carrier to locate your shipment or resolve the issue promptly.

↩️ Returns & Refunds

11. What is your return policy?
We accept returns within 30 days of delivery for unused, undamaged items in their original packaging.

12. How do I start a return?
Please email us at CanvasForum@hotmail.com with your order number and reason for return. We’ll provide full instructions and a return label if applicable.

13. Do I have to pay for return shipping?
Return shipping fees may apply unless the item is defective, damaged, or incorrect.

14. When will I receive my refund?
Refunds are processed within 10 business days after we receive and inspect the returned item. Your bank or card issuer may require additional time to post the refund.

15. Can I exchange an item?
Yes! You can request an exchange within the return period. Once your original item is received and approved, you can place a new order for your replacement product.

🖼️ Product & Care

16. Are your wall art pieces handmade?
Many of our wall art designs feature handcrafted details and premium materials, ensuring each piece is unique and made with care.

17. How should I care for my wall art or wallpaper?

• Keep artwork away from direct sunlight and high humidity.

• Clean gently using a soft, dry cloth — avoid water or chemical cleaners.

• Handle carefully when installing or framing to prevent scratches or damage.

18. Do you offer custom or personalized designs?
Yes, we occasionally accept custom artwork or wallpaper requests. Please contact us to discuss your design idea and availability.

19. Can I request gift packaging?
Absolutely! Our wall art is packaged beautifully, and gift wrapping can be arranged upon request.

20. Are your products ready to hang?
Yes, most of our framed pieces arrive ready to hang, while some canvases or prints may require simple mounting. Specific details are included with each product listing.

💬 Need More Help?

If you didn’t find your answer here, our support team is happy to assist.
We aim to respond to all inquiries within 24 hours on business days.

📞 Contact Information

CANVAS FORUM OF FORT LAUDERDALE, LLC
📍 3000 MERIDIAN BLVD STE 160, FRANKLIN, TN 37067
📧 CanvasForum@hotmail.com
📞 +1 680-800-9082