Help Center

Welcome to the Canvas Forum Help Center — your go-to guide for quick answers, order assistance, and product support. We’re here to ensure your shopping experience is smooth, enjoyable, and stress-free.

🛍️ Orders & Payments

Once you place an order, you’ll receive an order confirmation email summarizing your purchase details.
All payments must be completed at checkout. We accept major credit and debit cards, along with other secure payment methods.

If you don’t receive your confirmation email within a few minutes, please check your spam or promotions folder. If it’s still missing, contact us for verification.

🚚 Shipping & Delivery

All orders are processed within 1–3 business days after confirmation (excluding weekends and holidays).
Estimated delivery times are as follows:

  • USA: 5–7 business days

  • Europe: 10–15 business days

  • Other Regions: 10–20 business days, depending on customs and local carriers

Once your order ships, you’ll receive an email containing your tracking number.
For full details, please refer to our Shipping Policy.

🖼️ Returns & Exchanges

We want you to love your artwork. If you’re not fully satisfied, you may request a return or exchange within 30 days of delivery.

To be eligible for a return, items must be:

  • Unused and in their original packaging

  • Free from damage or alteration

  • Accompanied by proof of purchase

Once approved, we’ll provide return instructions and assist you throughout the process.
For complete details, please see our Return & Refund Policy.

🔍 Order Tracking

When your order ships, you’ll receive an email containing tracking information.
Please allow up to 48 hours for the tracking updates to appear.

If your tracking link isn’t updating or your order seems delayed, contact us — our team will gladly help locate your package.

💰 Customs, Duties & Taxes

International orders may be subject to import duties, taxes, or VAT charged by local authorities.
These fees are not included in your purchase total and must be paid by the customer upon delivery.

🧼 Product Care Tips

To keep your wall art and wallpaper looking their best:

  • Keep them away from direct sunlight and moisture.

  • Wipe gently with a soft, dry cloth — avoid water and chemical cleaners.

  • Handle carefully during installation and framing.

Proper care will preserve the beauty and longevity of your artwork.

💬 Contact & Support

Our friendly support team is available to assist with questions about orders, returns, or products.
We typically respond within 24 hours on business days.

📞 Contact Information

CANVAS FORUM OF FORT LAUDERDALE, LLC
📍 3000 MERIDIAN BLVD STE 160, FRANKLIN, TN 37067
📧 CanvasForum@hotmail.com
📞 +1 680-800-9082